Responsible gambling

We care about your gaming experience and understand the importance of responsible gambling practices. At Chilliwack Casino, we strive to provide a safe and supportive environment that encourages you to make informed choices about your betting.

Self-Assessment: Before playing, ask yourself:

Are you betting more than you can afford to lose?
Is your love for gaming starting to cause problems in your life or relationships?
Do you find it difficult to control your spending on games?

If any of these questions resonate with you, we recommend taking a step back and reassessing your situation.

Responsible Gaming Tools:

We offer several tools designed to help you maintain a healthy relationship with gaming:

Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your account.
Time-Outs: Take short-term breaks from gaming using our time-out feature. Options range from 24 hours to several weeks.
Self-Exclusion: Lock your account for a period of 6 months to 5 years and block marketing communications.

Help Resources:

If you're struggling with problem gambling, we're here to support you:

Local Help Organizations: We've partnered with reputable organizations that provide confidential counseling services. Find their contact information in our responsible gaming pages.
International Resources: Explore global resources and self-help portals for guidance on setting limits, recognizing signs of problem gaming, and seeking help.

Our Commitment:

At Chilliwack Casino, we're dedicated to promoting a culture of responsibility and fair play:

Regular Audits: Our games are regularly audited by independent labs such as eCOGRA or iTech Labs to ensure fairness and randomness.
Transparent Policies: We maintain open communication about our responsible gaming policies and encourage player feedback.

Seek Help When Needed

If you're experiencing difficulties with your betting, please don't hesitate to reach out:

Visit our Responsible Gaming page for more information on self-assessment tools and help resources.
Contact us via email or live chat for confidential assistance. We're here to support you in maintaining a balanced gaming experience.

Remember, responsible gaming is everyone's responsibility. Take control of your bets today!